Help & FAQs

Answers to our most common questions


About Our Products

What is a ductless mini-split system?

A ductless mini-split system is a heating and cooling system that allows you to control the temperatures in individual rooms or spaces. It consists of an outdoor unit and one or more indoor units that require minimal installation and no ductwork.

What are the advantages of using a PULAIR ductless mini-split?

PULAIR ductless mini-splits offer versatile installation options, energy efficiency, and individual zone control. They are quieter and visually less intrusive compared to traditional systems and provide both heating and cooling with less energy consumption.

Are PULAIR systems energy-efficient?

Yes, our systems are designed for high energy efficiency, which can significantly reduce your energy bills. All of our models are AHRI certified, ensuring they meet strict energy efficiency guidelines set by the U.S. Environmental Protection Agency.


Do I need a professional to install a PULAIR mini-split system?

Yes, we recommend professional installation to ensure optimal performance and compliance with warranty terms. PULAIR certified technicians are trained to install our products efficiently and safely.

How long does it take to install a ductless mini-split system?

Installation times can vary based on the number of indoor and outdoor units required and the complexity of your installation site. Typically, most residential applications can be installed in one day.


How do I operate my PULAIR ductless mini-split system?

All our systems come with a remote control for easy operation. You can adjust settings such as temperature, fan speed, and modes directly via the remote. All models also offer smartphone connectivity for additional convenience.

Can I heat and cool multiple rooms with one outdoor unit?

Yes, our versatile multi-zone systems are designed to connect multiple indoor units to a single outdoor unit. This allows each indoor unit to be independently controlled, providing personalized comfort in different rooms throughout your home or office. For optimal performance, we recommend setting all connected units to the same mode (either all heating or all cooling). This ensures efficient operation and maximum comfort across all zones.


How often should I clean my PULAIR system?

We recommend cleaning the filters every month and scheduling a professional maintenance check at least once a year. Regular maintenance ensures your system operates efficiently and prolongs its lifespan.

What should I do if my mini-split isn’t working correctly?

Check for common issues like dirty filters or blocked airways first. If problems persist, please contact a PULAIR certified service provider for diagnostics and repair.

Warranty and Support

What kind of warranty does PULAIR offer?

PULAIR offers a 5-year warranty on parts and a 10-year warranty on the compressor. Please register your product on our website to activate your warranty.

How can I contact PULAIR if I have more questions?

You can reach our customer service team via phone at (573)410-2769, email at, or by visiting our website and using the contact form provided.

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